Terms and conditions

This internet website www.eatsalentosrl.it is owned by the company PUGLIA PACKAGING SRL with registered office in GALATONE (LE) , Via XXIV Maggio 102, operational headquarters Via Marcello Chiatante 77 Lecce

Tax code and VAT number 05040110750 - C.C.I.A.A. LECCE 337574

 

Purchases made on this website of ours are regulated, by these general conditions of sale, in accordance with Italian law and in particular with the Consumer Code set forth in Legislative Decree No. 206 of September 6, 2005, regarding consumer protection in distance contracts, as well as Legislative Decree No. 70 of April 9, 2003, regarding electronic commerce.

Therefore, the Customer is invited, before sending the order, to carefully read the general conditions and the information contained therein, making appropriate hard copy printing or saving on a durable medium.

 

 

Any changes or new conditions of sale will be promptly notified to the customer and will be effective upon publication on our website, and will apply only to sales concluded after publication.

 

Items on our website can be purchased by anyone 18 years of age or older.

Submission of the order by the Customer shall be considered as acceptance of the conditions of sale in effect at that time.

 

Product Features and Availability

The Customer may purchase online only the products on our website viewable in the catalog.

Therefore, our company is not responsible for the contents of sites reached through linking links on our website or signaled within our website.

 

 

Our website displays products as truthfully and accurately as possible. The colors displayed, as well as the aesthetic characteristics of the product, may be subject to variations or alterations due to the user's monitor, and also due to other technical causes or other reason not attributable to our website. Therefore, our company cannot guarantee and does not warrant that the colors, as well as other aesthetic features displayed, will be reproduced on the screen in a perfectly true manner.

 

Some products on the website, are available in limited quantities, so in particular circumstances our company may not be able to ensure the availability of all products offered; in such case, therefore, it cannot be held liable for damages or otherwise due to the temporary unavailability of one or more products and will still promptly notify the customer in order to evaluate alternative solutions or the refund of the amount paid.

Order cancellation and modification

Our company reserves the right, as a result of unforeseen logistical and organizational difficulties, to cancel the order received, giving prompt notice by e-mail to the Customer or, upon agreement with the same, to change the expected delivery time.

Prices

Unless otherwise specified, the Prices shown in our web catalog are exclusive of VAT and refer only to products sold on-line to end customers.
The prices applied are those indicated on the site at the time of the order by the Customer, without considering price increases or decreases, even if due to promotions that may have occurred.
Shipping costs are to be added to the price, while the tax documentation will be issued by our company when the products are shipped and sent.

Mode of purchase

The Customer, as specified above, may purchase only the products in the electronic catalog of our website, placing them in their shopping cart. The order sent by the Customer via the Internet to our company through our website, must be completed in all its parts, in order to bring to our knowledge all the elements necessary for the identification of the Customer, the products ordered as well as the indication of the place of delivery, under penalty of its nullity.

 

The correct receipt of the order is confirmed by our company by means of an e-mail reply sent to the e-mail address provided by the Customer. This message repeats all the data entered by the customer, who is required to verify the correctness of what is transcribed and agrees to promptly communicate any corrections necessary to 'info@eatsalentosrl.it reporting the order number on the order document.

 

The Customer declares the truthfulness of the data entered during registration, while our company disclaims any liability due to 'inaccuracy of such data.

Deliveries and Shipments

Orders are processed only within the borders of the Italian territory.

 

Freight charges will be charged according to the value and volume of the order, quantity of the products and the destination of the order, and will be visible in the total amount of the order before confirming the purchase and making the relevant payment.

 

Orders will be processed within 16 working hours, while delivery will take place, unless unforeseen impediments arise during transportation, within the ordinary period of 2-4 working days.

For shipments, our company uses the following express couriers: BRT, ONEEXPRESS

The courier will deliver the goods directly to the address indicated by the Customer at the time of purchase. Unless direct agreements between the courier and the Customer, the delivery of packages or Pallets will take place on the street level, there is no delivery to the floor.

 

 

Our company is not responsible for any delays attributable to the fault of the shipper, or caused by congestion in transportation at certain times of the year.

 

Our couriers deliver during business hours from Monday to Friday, unless otherwise agreed, so the Customer is advised to carefully check the address and telephone number given in the order in order to facilitate the work of our couriers and receive what was ordered as soon as possible.

 

If the Customer is absent, our couriers will leave a notice with written telephone number and location of the storage warehouse to be contacted to arrange for a new delivery.
Upon receipt of the package, or platform , the Customer is invited to check:

  • that the package is intact and undamaged, any disputes should be reported to the courier by indicating on the waybill signed for the withdrawal, the words "Withdrawn subject to control", otherwise the package is considered properly delivered.
  • That the number of packages indicated on the waybill or invoice is actually the number of packages delivered.

Payments

Transactions are settled by credit card payment through the secure and encrypted system of PayPal (PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg, www.PayPal.com, hereinafter "PayPal"). For the maximum security of the Customer, Puglia Packaging srls does not collect and retain data inherent in the payment instrument used in the transaction by the Customer.

 

It is not necessary for the Customer to have or open a Paypal account.

 

Before shipment, orders may be subject to checks by EatSalentosrl.it regarding the identity of the person who used the card and the final destination of the goods purchased.
As a precautionary measure, our company therefore reserves the right to condition the shipment of what has been ordered only to certain verified addresses and/or ask for additional information such as a faxed copy of an identity document with the purchaser's signature. Any verification actions may therefore result in a justified delay with respect to standard fulfillment times

 

The Customer always receives from PayPal's secure information system an order confirmation and an email with a copy of the completed transaction with a summary of the salient data: PayPal receipt code, summary of items purchased, total amount, date and time of the transaction and other useful information about shipping and how to contact PayPal and seller support.

 

As an alternative method to payment by credit card is offered the possibility to forward by email, order with bank transfer payment and complete with the following mandatory data: first and last name of the person who performs the order and payment, data of residence and, if different, data for shipping, email address, direct telephone number, list of items ordered and related quantity, details of the transfer performed (amount, date and CRO).

The coordinates to be used for the transfer are:

 IT02J0103016000000001928436

MONTE PASCHI DI SIENA FILIALE DI LECCE

 

The order by transfer procedure is processed after verification of the crediting by the administration DI PUGLIA PACKAGING SRLS, which will take care to notify the Customer by e-mail to the address provided.

Access to the online information system

Telematic access to the online catalog of WWW.EATSALENTOSRL.IT is via the Internet network.
The Customer must use his own personal computer connected to the Internet network through service subscribed with his own service provider. For consultation it is recommended to use broadband access (e.g. ADSL).

 

The user-Customer's computer must have installed a state-of-the-art web browser with cookies enabled. Cookies issued on the user-Customer's computer are used only by the information system during visit activities for purposes strictly related to the technical operation of the system and are not permanent in nature. Such data are not used or recorded for statistical purposes or monitoring of internal visit paths without the express notice and request for consent of the user-Customer. Statistics of access to the system are processed automatically in a general and anonymous form.

Right of Withdrawal

Purchases on the website of our company are subject to the discipline of the aforementioned Legislative Decree 206/2005, which guarantees the withdrawal, for any reason, from the purchase contract under the following Conditions:

 

If the Customer is not satisfied with the goods received, he/she has the right to withdraw from the contract within 10 working days of receipt of the goods, by returning the product(s) subject to withdrawal to our company by sending a written notice to the e-mail info@eatsalentosrl.it specifying the order number and date, invoice number or tax receipt, which products are to be withdrawn (identified by the product item number), customer's first and last name and bank details (IBAN code and bank name).

 

An e-mail of acceptance on the return of the goods subject to withdrawal will then be sent.
Upon receipt of the same, the Customer has 15 days to send us the goods to the following address www.eatsalentosrl.it di Puglia Packaging srls Via M. Chiatante 77 73100 Lecce.
The cost of shipping, packaging and the burden of risk of travel for the return of the goods are borne by the Customer.

 

The Customer is responsible for the packaging of the goods, upon arrival the goods will be examined to assess any damage or tampering for which the substantial integrity of the returned goods will be an essential condition for the exercise of the right of withdrawal.

Our company will refund within 30 working days from the receipt of the goods providing to make the refund to the Customer, through the re-credit of the amount corresponding to the value of the goods resulting from the invoice, and not including shipping costs that remain acquired (art.5 paragraph 6 of Legislative Decree N°185 of 22/05/1999).
Obviously PugliaPackaging srl will not make any refund subject to withdrawal, without the prior receipt of the goods by the Customer in its warehouse.

 

Exclusion of right of withdrawal

Pursuant to Article No. 55, c2, lett. B and C, of the Consumer Code, the right of withdrawal does not apply for of supply of goods or services whose price is linked to fluctuations in financial market rates that the trader is unable to control and for the supply of goods that are custom-made or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or alter rapidly.

 

Goods that have deteriorated and can no longer be resold cannot be subject to the right of withdrawal.

Complaints

Complaints about defective products or shipping service malfunctions may be submitted to info@eatsalentosrl.it, which will examine them and contact the Customer as soon as possible, usually within 24 business hours, to provide information, answers or propose alternative solutions.

Declination of Responsibility

Our company endeavors to operate as fairly as possible, however, may inadvertently intersperse inaccuracies or technical inaccuracies of its own or in the informational material received from suppliers, misspellings, typos, text translations, or typographical errors, and therefore, is released from any liability for moral or material damages arising out of these reasons, and in no event shall our company be liable for any specific, incidental, indirect or consequential damages of any kind, or for any and all damages without limitation, including those resulting from loss of use, data or profits, or under any theory of liability in connection with the use, communication or transmission of this information.

Our company reserves the right to make changes and modifications to the site and item sheets whenever necessary, without any kind of notice.

Disputes and Jurisdiction

In the event that disputes arise that cannot be resolved through complaint handling and by direct agreement between the www.eatsalentosrl.it of Puglia Packaging srls via M chiatante 77 Lecce and the Customer is indicated as competent the Court of Lecce

Data Processing

Puglia Packaging srls does not collect or process sensitive data. The only data collected are those inherent to the management of responses to requests for information forwarded by users, for the fulfillment of online orders and the fulfillment of inherent tax obligations. The collected data are not shared with third parties and are not used to carry out intensive commercial campaigns.

Puglia Packaging srls does not have access to and does not hold credit card payment information handled through the Paypal system.

Puglia Packaging SRL
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